This statement serves as the definitive public document disclosing our legal brand ownership, corporate registration coordinates in Pakistan, and complaints resolution timelines in complete compliance with the SBP guidelines and Safepay onboarding criteria.

1. Brand & Domain Ownership

The proprietary trademark LIBAASO, the unstitched and pret clothing designs, catalog imagery, structural layout, graphics, content, and the website domain name/subdomains are owned entirely by Libaaso.

We operate strictly from our main registered office and boutique outlet located inside Pakistan. No other third-party websites are authorized to use our trademarks, product images, or logos without direct legal agreements.

2. Corporate Registration & Domicile

Our business operations, bank accounts, and merchant gateways are legally domesticated inside Pakistan. Our registered physical shop location and communication coordinates are:

  • Legal Entity: Libaaso
  • Principal Place of Business: Gulberg III, Lahore, Pakistan
  • Official Domain: https://libaaso.pk
  • Registered Country: Pakistan

3. SBP Compliance & Payment Guarantees

For security, risk mitigation, and adherence to the frameworks instructed by the State Bank of Pakistan (SBP), we mandate:

  • Transactions are processed strictly in Pakistani Rupees (PKR) only.
  • Credit and debit card checkouts online are managed via Safepay, utilizing real-time secure 3D-Secure protocols.
  • Every customer receives an itemized digital invoice directly via email containing specific tax breakouts and product descriptions.

4. Complaints Handling Mechanism

We highly value customer satisfaction. To satisfy SBP compliance and ensure any grievance can be raised easily, our complaint resolution workflow operates as follows:

(A) How to File a Complaint:

You can submit complaints regarding payments, sizing, or shipment delays via email to support@libaaso.pk or by calling +92 337 692 5393.

(B) Response Timeline (Initial Touchpoint):

Every complaint is assigned a distinct support ticket number, and you will receive an initial response within 24 hours of submission.

(C) Resolution Timeline:

We pledge to resolve any billing, transactional, or order delivery disputes constructively in no more than 3 to 5 business days from receipt.

5. Intellectual Claims and Disclaimer

We exhibit authentic, captured photographs showcasing our fabric styles. We do not use plagiarized or copyrighted materials from other external brands. If you detect any trademark or style representation conflicts, please reach out to our legal officer at support@libaaso.pk for swift review.